A big benefit of {rr}’s downtown SF location is the variety of companies and personalities that you can connect with throughout the day. One of the rituals I enjoy daily is the elevator ride in our building because you never know who you’ll bump into.

A recent ride to our new offices at our expanding headquarters re-acquainted me with Patrick Hoge with the SF Business Times. {rr} has enjoyed a great relationship with the SF Business Times — from being named a Best Place to Work in their 2009 and 2010 surveys to now sharing the same floor at 275 Battery. Patrick and I got talking and realized I had been neglectful in sharing an update in our continued growth and success in the e-commerce personalization space. Patrick, ever the on-the-beat reporter sniffed a story and voila — here’s an update on {rr} and our expanding footprint in both our corporate offices…and in the personalization space.
In addition to his formal article, Patrick wrote a fun blog post on what it’s like to be a neighbor of Richrelevance — Tech disruption comes to the BizTimes.

In both pieces, he talks a bit about our growth and culture, and I thought it’d be fun to share one of the neat things that one of our employees suggested recently. To the right is a collage of some employee caricatures. We use these faces for our intranet, our nameplates and most importantly to poke a little fun at one another!

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RichReaders,

Today, we’re starting a less-businessy side of the {rr} blog. Some of my friends and mentors are able to blend the blogs of business and personal together (e.g., Glenn Kelman over at Redfin!)–it seems silly that {rr} as the leading personalization company isn’t already making its blog a little more personal.

Today’s post is just a little thank you. A thank you to the guys who founded Skype, the people at Google who copied it to create Google voice/video, and the folks at GoGo In-Flight internet who have upgraded their network so that it’s now powerful enough to enable meaningful vid-chats–from … Continue Reading

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As an entrepreneur, I interact with many different branches of business at our various partners, customers and vendors: from sales and marketing, to engineering, to IT and corporate development. While I’ve spent the least amount of time interacting with Corp Dev, I’ve nonetheless maintained a highly ambivalent view of them—until very recently.

I’ve always been amazed at the pattern of “Buy High, Sell Low” that Corp Dev organizations tend to follow to a ‘T’. Because of the incredibly high visibility of these organizations, the force they exert on the market through this pattern is not only written about in the WSJ, … Continue Reading

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The naming of Amazon.com as the top-performing brand in the US by market research firm Millward Brown is truly a watershed moment for e-commerce players who have neither the long standing history nor seeming reach of many traditional multi-channel retailers. This ranking applauds those who have toiled night and day to build a rich, rewarding and relevant experience for online shoppers and demonstrates how much power this relatively new channel has in not just supporting but creating brands.  What’s particularly interesting is that among the top ten performing brands in this study, six are products (e.g. Tide, Tylenol, … Continue Reading

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As we welcome 2010 I ask what will be the next step in the ongoing evolution of the online shopping experience—as it advances beyond a transaction-only focused environment to a rich experience that provokes product discovery and engagement. Retailers worked hard in 2009 to improve the online experience, and shoppers rewarded us accordingly. A new survey of shoppers at popular Web sites revealed increases in satisfaction—up 7% to 79 on a 100-point scale—with every leading retailer, the highest it has been in its five-year history.* So while increases in online shopping might be partially attributed to tough … Continue Reading

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