mission

Leverage personalization, recommendations, and merchandising to drive sales while enhancing the shopping experience.

the company

richrelevance™ powers next-generation merchandising and personalized recommendations on eCommerce sites. The company's product outperforms collaborative filtering solutions through use of more than fifteen recommendation types combined with transparent messaging, continuous optimization, and merchandiser controls. richrelevance's patent-pending systems personalize a user's shopping experience with targeted and relevant product recommendations, optimizing every interaction point from landing to search to product pages, and in email. By showing customers the “right products at the right time”, ecommerce sites maximize the value of each user.

richrelevance is led by veterans from Amazon, Overstock, eBay, MySpace, and ATG, who collectively have more than 30 years of experience in personalization, online commerce, data analysis and web products. richrelevance is privately held and backed by premier investors.

principles and values

Integrity
We act with uncompromised honesty and seek out partnerships founded on this principle in our employees, customers and vendors. We are open about mistakes and learn instead of punish; we follow-up and follow-through on our commitments.

People
Good people work diligently, grow into roles, can earn trust, understand that trust is earned
and know how to do it.

Team
We each invest in the successful achievement of every team member’s individual goals, both corporate and personal. We celebrate team wins as a team.

Customer Commitment
Every person interacts with customers and dedicates all of the time and energy necessary for making our customers 100% successful.

Ownership
richrelevance belongs to each of us and to all of us.

Disciplined Action
Biased for action, we pounce on opportunities, face challenges together and constantly optimize for efficiency. Taking the time to make decisions when appropriate, but not being afraid to make mistakes.

Remember the Basics
Don’t forget the core principles of communication, leadership, accountability and responsibility. BLUF: Bottom-Line Up Front