Online Strategies Magazine — “Fufilling the Product Recommendations Promise”
by Darren Vengroff
Online product recommendations have been around for almost as long as e-commerce itself. Most online retailers today offer some type of product recommendations on their sites, with research proving that presenting shoppers with items that fit their interests boosts sales and increases customer satisfaction. But the truth is, many retailers are not doing all they can with recommendations; they plunk them down on product pages, do little to monitor performance, cross their fingers and just hope the recommendations work to boost sales a bit. Often, there is an initial spike in conversion, but performance tends to fizzle out after a few months.
However, there are simple ways to make recommendations work better–proven tactics that not only drive a greater initial lift than standard recommendations, but also create a lasting and sustainable lift over time.