Rethink Personalisation at this year’s RichRelevance Personalisation Summit.
As consumer’s demand hyper personal interactions, the challenge is in how to deliver on a promise of unique, memorable, yet efficient experiences. Our Rethink Personalisation Summit aims to provide you with the ideas and tools to deliver on your brand’s signature moments that drive engagement, conversion, and ultimately relevance. This year’s programme brings RichRelevance CEO, Carl Theobald, and a renowned author and retail brand guru, Soon Yu, to the stage. Throughout the day you will gain in-depth insight into the RichRelevance product roadmap for 2019, learn from leading retailers and brands about their innovative personalisation initiatives and have the opportunity to network with your peers.
The experience will commence on the evening of 26th February with dinner and a complimentary overnight stay at the picturesque, Hanbury Manor in the heart of the British countryside, followed by the day’s conference on 27th February.
Additions and Highlights to the 2019 Summit
NEW Customer Workshop Sessions
Taking place on the afternoon of 26th February, this is your chance to discuss key topics with your peers e.g. Top Personalisation opportunities by site; The changing role of digital commerce/merchandisers; Key Initiatives and investments in 2019. Indicate your interest in participating in theses sessions via the tickbox on the form.
NEW Personalisation Awards
This is where we will showcase some of the most inventive and exciting personalisation initiatives and strategy being deployed by our customers. Nominate yourself and find out more here.
Interactive Breakout Sessions
- What is Hyper-Personalisation and Why It Matters?
- The Experience Browser for Customer-Centric Decisioning
- Driving Personalisation Strategy & Execution, How to Become a Personalisation Hero

Agenda
TUESDAY 26th February 2019
- 15:00 – 17:30: Customer Roundtables
- 18:30 -19:30: Cocktail Reception
- 19:30 – 23:00: Welcome Dinner
WEDNESDAY, 27th February 2019
- 09:00 – 09:15: Welcome and Introduction, Henrik Nambord, VP EMEA Sales
- 09:15 – 10:00: Soon Yu, Renowned author and retail brand guru
- 10:00 – 10:20: RichRelevance Keynote, Carl Theobald, CEO, RichRelevance
- 10:20 – 11:00: Customer Keynotes including: John Lewis, Office Depot and Blue Tomato
- 11:00 – 11:05: Roadmap Announcement
- 11:05 – 11:25: Break
- 11:25 – 11:55: Product Roadmap, Part I, Sarath Jarugula, CPO, RichRelevance
- 11:55 – 12:10: End to End Demo, Darren Nisbett, Solution Consultant, RichRelevance
- 12:10 – 12:25: Customer Insight: Epoca Cosmetico
- 12:25 – 12:55: Product Roadmap, Part II, Sarath Jarugula, CPO, RichRelevance
- 12.55 – 13.05: Customer Insight: Swap.com
- 13:00 – 14:00: Lunch
- 14:00 – 15:30: Breakout Sessions
- 15:30 – 15:45: Wrap up and Awards, Carl Theobald, CEO, RichRelevance
- 15:45: Drinks and Departures