RichRelevance Named a Leader in Gartner 2019 Magic Quadrant for Personalization Engines

San Francisco & London 9th July 2019 – RichRelevance, the global leader in experience personalization and the first to deliver on hyper-personalization, has been named a ‘Leader’ in this year’s Gartner Magic Quadrant for Personalization Engines[1]. 

For this Magic Quadrant, Gartner evaluated 14 vendors of personalization for Completeness of Vision and Ability to Execute and placed RichRelevance in the Leaders Quadrant. According to the report, “Personalization engine vendors are adapting to better meet the needs of marketing leaders. They’re focusing solutions on methods to increase customer success, deepening customer data management functionality and expanding support for personalized customer experience.”

“We believe this year’s Magic Quadrant is a validation of our position as a leader in experience personalization for brands and retailers,” says Carl Theobald, CEO RichRelevance. “Unlike point solutions that personalize in silos, we believe our complete personalization platform includes search, content and offers/recommendations, and delivers optimized business results for a consistent, personalized experience across the entire customer lifecycle. We further believe that our open, extensible Xen AI platform is the industry gold standard for making predictive decisions at scale and can easily integrate and co-exist with other best-of-breed customer data platforms and 3rd party tools.”

2019 has been a year of many accomplishments and recognitions for RichRelevance customers:

• • First to introduce Deep Learning AI with Natural Language Processing (NLP) for Recommendations delivered with our Winter’19 Release
  • Record attendance for the RichRelevance Personalization Summits in London and New York
  • Won Codie Award Finalist for Best Artificial Intelligence-enabled Solution

Gartner Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

[1] Gartner, Inc., Magic Quadrant for Personalization Engines, Jennifer Polk, Martha Mathers and Jason McNellis, July 3, 2019.

About RichRelevance
RichRelevance is the global leader in experience personalization, driving digital growth and brand loyalty for more than 200 of the world’s largest B2C and B2B brands and retailers. The company leverages advanced AI technologies to bridge the experience gap between marketing and commerce to help digital marketing leaders stage memorable experiences that speak to individuals – at scale, in real time, and across the customer lifecycle. Headquartered in San Francisco, RichRelevance serves clients in 42 countries from nine offices around the globe