CUSTOMER SUCCESS Bringing together the right team to accelerate and support your success.

Getting off to and maintaining a fast start is crucial to quickly proving the value of your new personalization program. RichRelevance is with you every step of the way. From the outset, you’ll be individually matched with a dedicated Customer Success Manager (CSM) and Experience Team, who will serve as your central point of contact, champion, and go-to resource for questions and support. Your success is our chief priority, and each team of business, personalization, and product experts has been specifically selected to serve your business and provide you with the exact education, best practices and services needed to meet your digital goals and maximize your investment.

UNIQUE TO RICHRELEVANCE

LEVERAGE DEEP EXPERTISE

Ecommerce is in our DNA; we have honed our best practices using a proprietary test and learn methodology and an understanding of vertical-specific nuances gained through 1000s of hours of integrations, optimizations and custom projects.

 

FOCUS ON SUCCESS

We help you get the most out of your RichRelevance investment by ensuring outstanding personalized experiences across your digital channels and meeting your personalization business objectives.

ACCELERATE INNOVATION

Personalization has many levels of maturity, and we can help you accelerate yours by: prioritizing the right projects to reduce dev cycles, leveraging your data to customize strategies and collaborating to inform and Beta test new features.

RELEVANCE IN ACTION

Our approach to customer success

Every business has its own unique idea of success. Our proven 3-point approach helps to ground every plan and initiative with your business goals so you can quickly achieve your vision for the program, no matter how you picture it.

 

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Additional Resources

Forward Thinking Technology Partner
CASE STUDY

Utilizing RichRelevance consultancy services, Shop Direct take personalization to the next level

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Personalization Consultancy Services
ADDITIONAL SERVICES

RichRelevance has personalization experts for customers requiring further advice and consultancy services

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Bubbleroom Drives Mobile Conversion
CASE STUDY

Optimization through personalization leads to 50% increase in conversion rate.

READ NOW

Find out why the largest brands rely on RichRelevance for their Omnichannel Personalization