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Detect and recognize digital signals across the customer lifecycle and create differentiated, on-brand experiences that inspire loyalty and drive increased revenue.

Unique to RichRelevance

REAL-TIME USER PROFILE

Use real-time behavioral cues and data to create a customer profile to guide consistent, individualized experiences across all channels and contexts.

FULL SPECTRUM AI

An evolving, comprehensive set of supervised and unsupervised predictive models future proofs your investment and ensures the right context-relevant algorithm or ensemble is applied to every decision.

EXPERIENCE OPTIMIZER

Replace manual A/B tests with a patented 2-tier AI-decisioning engine that automatically identifies and selects the best combination of strategies for every customer interaction.

BRAND BUSINESS CONTROLS

Use the advanced merchandising and brand controls to craft customer experiences that are aligned with specific business goals – engagement, conversion, replenishment, or margin management.

UBIQUITOUS INTERACTIVITY

Detect and recognize digital signals across the full customer lifecycle, guiding customers with a continuous conversation that understands their full context.

REAL-TIME INTERACTIVE DASHBOARDS

Gain a complete view of your shoppers, products, and placements and how you’re performing across multiple dimensions and KPIs and use the agile controls to adjust strategies on the fly.

Bridge the Gap Between Marketing and Digital Commerce

Solving for individualization is one of the most vexing problems for today’s digital marketers. Using real-time data and a variety of AI techniques, RichRelevance allows brands to progressively build a rich and complex profile of each shopper and use that understanding to stage increasingly personalized and context relevant experiences across every stage of the customer lifecycle.

Recommended Reading

Explore our wealth of thought leadership and best practice content designed to help innovative retailers and brands improve even more.

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Data Sheets

Evolve to Hyper-Personalization

Hyper-Personalization allows marketers to monetize and deliver real-time personalized experiences at the individual level.

White Papers

Solving 5 User Matching Challenges

This paper shares how you can leverage user ID matching and RichRelevance features to identify users and motivate shoppers to log in.

Webinars

Getting Shoppers to Log In

Learn how to get your shoppers to log in by demonstrating the value of a more individualized experience.

Case Studies

Homebase

Homebase sought to optimize its website experience for customers and gain visibility on the impact of initiatives.

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