Turning Digital Interactions into Personal Experiences
WOTTON HOUSE | 27 - 28 February 2018
Experience Personalisation at this year’s RichRelevance customer summit on 27th and 28th February 2018.
Creating personalised and inspiring experiences is the new battleground for retailers. Our Experience Personalisation Summit aims to provide you with the ideas and tools to rise above the crowds. Hear from the author of the experience economy, Joe Pine, gain in-depth insight into the RichRelevance product roadmap plans for 2018 and hear from leading retailers about their innovative personalisation initiatives.
We start the experience with dinner on the evening of 27th February and complimentary overnight stay at the picturesque, Wotton House, followed by the day’s conference on 28th February.
Guildford Road Surrey RH5 6HS
TUESDAY 27th February 2018
18:30 -19:30: Cocktail Reception
19:30 – 23:00: Welcome Dinner
WEDNESDAY, 28th February 2018
09:00 – 09:10: Welcome and Introduction, Henrik Nambord, VP EMEA Sales
09:10 – 09:50: The Experience Economy, Joe Pine, Author
09:50 – 10:10: Turning Digital Experiences into Personal Experiences, Carl Theobald, CEO, RichRelevance
10:10 – 10:30: Customer Keynote: Pets at Home, Chris Holyland, Ecommerce Director
10:50 – 11:05: Partner Keynote: Accenture, Harry Hurst, Personalisation Lead
11:05 – 11:20: Break
11:20 – 11:50: Product Roadmap, Part I, Sarath Jarugula, CPO, RichRelevance
11:50 – 12:05: Customer Insight: Blue Tomato, Andreas Augustin, Head of Webshop Development
12:05 – 12:50: Product Roadmap, Part II, Sarath Jarugula, CPO, RichRelevance
12:50 – 13:05: Customer Insight: Riachuelo, Douglas De Santi, Head of UX
13:05 – 14:00: Lunch
14:00 – 15:30: Breakout Sessions
15:30 – 15:45: Break
15:45 – 16:15: Customer panel including Stelios Nikolidakis from John Lewis
16:15 – 16:30: Wrap up, Carl Theobald, CEO, RichRelevance
16:30: Drinks and Departures
RichRelevance is the global leader in omnichannel personalization and is used by more than 200 multinational companies to deliver the most relevant and innovative customer experiences across web, mobile and in store.