About the Summit

June 20, 2018

This year, creating personalized and inspiring experiences is the new battleground for retailers. To equip you with the best possible insight, tools and connections to deliver superior and memorable customer experiences our Experience Personalization NYC Personalization Summit will provide you with the resources to rise above the competition.

Hear from the author of The Experience Economy, Joe Pine, gain exclusive access to the RichRelevance product roadmap and learn from leading brands and retailers about their strategic personalization initiatives.

We invite you to experience New York City’s most breathtaking 360- views from The Penthouse at The Standard, East Village and learn from the personalization community’s most innovative brands and retailers.


WEDNESDAY, June 20th, 2018

Morning Session 9:30 – 12:00pm

  • Welcome and Introduction  |  Amanda Berger, Chief Customer Officer, RichRelevance
  • The Experience Economy  |  Joe Pine, Author
  • Turning Digital Interactions into Personal Experiences  |  Carl Theobald, CEO RichRelevance
  • Customer Insight  |  Kiehl’s
  • Summer Release |  Sarath Jarugula, Chief Product Officer, RichRelevance

Lunch 12:00 – 1:00pm

Afternoon Session 1:00 – 4:10pm

  • C-Level Perspectives on the Experience Economy  |  James Brooke, Amplience Founder & CEO; Joe Davis, CEO Bazaarvoice 
  • Product Innovation  |  Sarath Jarugula, Chief Product Officer, RichRelevance
  • Customer Insight | Insight Direct
  • Optimization Playbook   |  Josh Olayos, Personalization Architect & Guest Customer
  • Customer Insight | CDW
  • Our Promise : Customer Success |  Amanda Berger, Chief Customer Officer, RichRelevance
  • Personalization AI  |  Sarath Jarugula, Chief Product Officer, RichRelevance
  • Perspectives from Personalization Innovators   |  Jet.com, Swap.com, Guitar Center

Networking & Cocktails 4:10 – 5:00pm

The Standard, East Village

New York City