Last week we looked at Baynote, a recommendations company that focuses on real-time community behavior instead of personalization. Today we look at a company that takes a broader approach: richrelevance uses personalization extensively, plus the wisdom of the crowds when relevant. richrelevance claims that its approach is “adaptive AI” and that customers such as Sears and KMart are using its technology. We spoke to richrelevance founder and CEO David Selinger (ex-Amazon), to find out more about the product and what makes it different to Baynote and others.
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