Consumer Electronics

  • RETAIL SEGMENT: Household appliances, multimedia, bedding, custom kitchens
  • PRODUCT: Recommend™ & Engage™
  • CHALLENGE: A multinational electrical retailing company was looking for the ability to create impacting personalized experiences at every customer interaction across multiple sales channels. However with a large and complex product portfolio, the company needed an automated solution to exceed their customers’ experience.
  • RESULTS: 5% revenue lift from Recommend

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