CHALLENGES

Luxury retailers & brands have a distinct set of buyers with unique buying behaviors and therefore must create immersive customer destinations that deliver high touch personalization and maintain brand integrity.

SOLUTION

Evoke engagement with personalization that is artfully blended into your unique brand experience. RichRelevance's Personalization Experts offer guidance for every Luxury retailers individual needs.

OUTCOME

RichRelevance harnesses behavioral data to create unique profiles for each shopper to recommend the right products and content to the most relevant individual. RichRelevance helps luxury retailers and brands deepen customer engagement and loyalty.

Why RichRelevance?

The world’s best retailers and brands have trusted RichRelevance for over 10 years to provide personalized, real-time digital interactions for their customers. As the pioneer, RichRelevance has led the evolution of the digital commerce personalization space. Using real-time data and a variety of AI techniques, RichRelevance allows luxury retailers to progressively build a rich and complex profile of each shopper and use that understanding to stage increasingly personalized and context relevant experiences across every stage of the customer lifecycle.
Burberry

Recommended Reading

Explore our wealth of thought leadership and best practice content designed to help innovative retailers and brands improve even more.
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Case Studies

John Lewis & Partners

John Lewis & Partners gained detailed insight into customer behavior through program of testing and optimization

White Papers

Forrester: Total Economic Impact

This report highlights the qualitative and quantitative benefits of implementing omnichannel personalization capabilities using the Relevance Cloud™.

Case Studies

Luxury Department Store

This luxury retailer sought to personalize the sort order of products displayed on category and sub-category pages.

White Papers

Solving 5 User Matching Challenges

This paper shares how you can leverage user ID matching and RichRelevance features to identify users and motivate shoppers to log in.

Webinars

Getting Shoppers to Log In

Learn how to get your shoppers to log in by demonstrating the value of a more individualized experience.

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