CHALLENGES

With infinite destinations and endless itinerary options, travelers look to travel retailers and brands to offer curated options of holiday experiences that match their interests, budgets and level of adventurousness.

SOLUTION

RichRelevance's personalization solutions use real-time data and behavioral preferences to create a virtual concierge that learns and understands each individual traveler's preferences to ensure that wherever they venture their journey is one they'll enjoy.

OUTCOME

When personalization guides every step of holiday planning travelers can book, plan and experience vacations like never before. By presenting itineraries and excursions that travelers may not have considered themselves, travel retailers and brands help their customers live out their travel dreams.

Why RichRelevance?

The world’s best retailers and brands have trusted RichRelevance for over 10 years to provide personalized, real-time digital interactions for their customers. As the pioneer, RichRelevance has led the evolution of the digital commerce personalization space. Using real-time data and a variety of AI techniques, RichRelevance allows travel and hospitality retailers to progressively build a rich and complex profile of each shopper and use that understanding to stage increasingly personalized and context relevant experiences across every stage of the customer lifecycle.

Recommended Reading

Explore our wealth of thought leadership and best practice content designed to help innovative retailers and brands improve even more.
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White Papers

Hyper-Personalization

Learn more about Hyper-Personalization: the pinnacle of personalization for marketers.

White Papers

Forrester: Total Economic Impact

This report highlights the qualitative and quantitative benefits of implementing omnichannel personalization capabilities using the Relevance Cloud™.

White Papers

Solving 5 User Matching Challenges

This paper shares how you can leverage user ID matching and RichRelevance features to identify users and motivate shoppers to log in.

Webinars

Getting Shoppers to Log In

Learn how to get your shoppers to log in by demonstrating the value of a more individualized experience.

Webinars

Utilize Your CX to Disrupt Your Market

Webinar which reveals how you ensure that your customer experience is superior to your competitor's?

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