Experience Personalisation at this year’s RichRelevance customer summit on 27th and 28th February 2018.

Creating personalised and inspiring experiences is the new battleground for retailers. Our Experience Personalisation Summit aims to provide you with the ideas and tools to rise above the crowds. Hear from the author of the experience economy, Joe Pine, gain in-depth insight into the RichRelevance product roadmap plans for 2018 and hear from leading retailers about their innovative personalisation initiatives.

We start the experience with dinner on the evening of 27th February and complimentary overnight stay at the picturesque, Wotton House, followed by the day’s conference on 28th February.

Wotton House

Dorking

Guildford Road
Surrey
RH5 6HS

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Agenda

TUESDAY 27th February 2018
  • 18:30 -19:30: Cocktail Reception
  • 19:30 – 23:00: Welcome Dinner
WEDNESDAY, 28th February 2018
  • 09:00 – 09:10: Welcome and Introduction, Henrik Nambord, VP EMEA Sales
  • 09:10 – 09:50: The Experience Economy, Joe Pine, Author
  • 09:50 – 10:10: Turning Digital Experiences into Personal Experiences, Carl Theobald, CEO, RichRelevance
  • 10:10 – 10:30:  Customer Keynote: Pets at Home, Chris Holyland, Ecommerce Director
  • 10:30 – 10:50: Customer Keynote: Office Depot, Staci Oxlade, Personalisation Manager
  • 10:50 – 11:05: Partner Keynote: Accenture, Harry Hurst, Personalisation Lead
  • 11:05 – 11:20: Break
  • 11:20 – 11:50: Product Roadmap, Part I, Sarath Jarugula, CPO, RichRelevance
  • 11:50 – 12:05: Customer Insight: Blue Tomato, Andreas Augustin, Head of Webshop Development
  • 12:05 – 12:50: Product Roadmap, Part II, Sarath Jarugula, CPO, RichRelevance
  • 12:50 – 13:05: Customer Insight: Riachuelo, Douglas De Santi, Head of UX
  • 13:05 – 14:00: Lunch
  • 14:00 – 15:30: Breakout Sessions
  • 15:30 – 15:45: Break
  • 15:45 – 16:15: Customer panel including Stelios Nikolidakis from John Lewis
  • 16:15 – 16:30: Wrap up, Carl Theobald, CEO, RichRelevance
  • 16:30: Drinks and Departures