The Future of Shopping is in that Smart Phone in your Super Consumer’s Hands

The seminal invention of our era has been the mobile phone. All across the world it is fundamentally changing the rules of politics, commerce and manners. The impact of the mobile phone on politics has been profound.

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Multichannel Convergence

I’m almost tired of the word. It hasn’t reached the status of “robust” or “ubiquitous”, but everywhere I turn the term convergence is being thrown around. It does wrap around the concept it describes like polar fleece on a cold New England night.

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