About the Summit

We all feel the increasing customer demand for relevant, cohesive experiences, over 45%* of shoppers abandon a transaction because of a bad experience, yet brands and retailers struggle with organizational boundaries to deliver on that promise. We’ve seen a shift to the next generation of personalization from segments to individuals, from helping shoppers buy, to inspiring them as they shop, moving from understanding what they buy to understanding why. Which is why our theme this year is Rethink Personalization, helping you define and deliver on the notion of Signature Moments, interactions that elevate engagement, drive conversion and ultimately, loyalty.

Join us on May 9th to deepen your expertise in AI-driven Hyper-Personalization. Start the morning with interactive sessions in the the first-ever, RichRelevance Master Classes followed by lunch on the terrace. In the afternoon, learn about the latest trends in Personalization and 2019 RichRelevance innovation, hear best practices from your peers, and end the day with networking and cocktails overlooking the NYC skyline. We’re also excited to welcome global author, Soon Yu, as a special guest speaker who will discuss how your brands can differentiate by delivering on the promise of Signature Moments.


We’re looking forward to seeing you at the Summit in NYC!

LUNCH 12:00 – 1:00pm

AFTERNOON Thought Leadership 1:00 – 4:30pm
  • Welcome & Introduction | Robb Miller, SVP Sales Americas
  • Delivering on Signature Moments | Soon Yu, Renowned author and retail brand guru
  • RichRelevance Vision  |  Carl Theobald, RichRelevance CEO
  • Delivering on Signature Moments with Hyper-Personalization  |  Sarath Jarugula, Chief Product Officer, RichRelevance
  • Customer Insight |L.L. BeanJohn Lewis & Partners
  • The Best of Personalization from Global RR Clients   |  Derek Strong, Chief Customer Officer and RR Clients
Networking & Cocktails 4:30 – 5:30pm