2010: A New Year Brimming with New Opportunities

As we welcome 2010 I ask what will be the next step in the ongoing evolution of the online shopping experience—as it advances beyond a transaction-only focused environment to a rich experience that provokes product discovery and engagement.

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2009 Online Holiday Shopping Season Kick Off – A Retrospective and Some Perspective

The retailing community and the vendors that provide supporting roles, like RichRelevance, have spent the better part of this year gearing up for the make-or-break 24-hour marathon: Black Friday.

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The Online Shopper’s Need For Speed

June 25, 2009 will be remembered in many memories as the day Michael Jackson died, but for those of us working the front lines of Internet infrastructure June 25, 2009 will be the day our servers and the patience of millions of users was tested with the news of Michael Jackson’s death.

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Andrew Kordek from Sears @ E-Tail 2009

I am just coming home from a fun and interesting time @ E-Tail 2009. I got to see many of our friends and partners, from the folks at PayPal and Akamai who throw a heck of a party to those folks at Responsys who definitely know how to spice up a lunch with a little “game show”.

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The “New” Rules of Customer Engagement in a Contracted Economy

Those of you working the very front lines in the retail sector know the realities of operating in this new, new economy. And frankly, we are entering un–chartered waters as we now must market and merchandise to a new type of customer motivated by not just price but something much deeper—fear.

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2008 Holiday, “Awesome!”

We are very fortunate that despite all of the turmoil in the greater market, richrelevance gets to celebrate 2008 as the best year ever.

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Top 1 thing you can do to thrive in today’s economy

Lots of people are blogging about what to do in this sluggish economy to keep ecommerce sales up. Frequently, advice comes packaged in seemingly simple lists—17 search friendly tips, 4 quick fixes, 10 ways to boost sales.

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