San Francisco, CA — February 22, 2016 — RichRelevance®, the global leader in omnichannel personalization, today announced its 2016 Customer Advisory Summit Series in its EMEA and Americas regions. This invitation only series includes events in the UK on February 23-24 and New York City on March 9. The Summits are the only forums dedicated exclusively to omnichannel retail personalization.
RichRelevance, a global leader in omni-channel personalisation, has been chosen by the ubiquitously British womenswear brand Hobbs, to provide a bespoke customer experience to online shoppers. Hobbs has implemented RichRelevance’s solution to give all customers highly authentic and personalised recommendations based on their onsite behaviour. Read More
Hobbs has implemented RichRelevance’s Recommend solution to deliver data driven product recommendations for shoppers. It is using the technology on its homepage, product pages, category listing and checkout basket. Read More
Nordstrom is standing its ground on the issue of whether or not to open on Thanksgiving Day, right down to store decorations. While the chain will debut some Black Friday discounts online a day early, brick-and-mortar stores will remain closed until regular hours and open to unveil their holiday decorations for the first time on Friday, Nov. 27.
Kmart began running its Christmas ads right after Labor Day. Around the same time, a huge Christmas tree was spotted at a Bay Area Ikea. Hobby Lobby had its Christmas decorations up in August.
Clearly, some retailers are taking no chances this holiday season. However, their efforts might be counterproductive. “What consumers bristle about is feeling like it’s shoved down their throat,” says Kit Yarrow, a retail industry consultant.
The retail industry worldwide is in full swing to welcome shoppers, as the holiday season knocks the door. IT investment by retail shops will allow shoppers to go back with a deal and improved customer experience.
Retailers are doing all they can do to make the maximum use of the year’s busiest buying and gifting weeks. Omni-channel commerce is one of the top priorities for this year.
Nordstrom, for another year, is putting its employees ahead of its sales-slinging this Thanksgiving. The department store has issued a disclaimer: It will remain closed on the Thursday holiday, opening at normal hours on Black Friday, “unveiling” its holiday decorations that day. Before that, Nordstrom won’t even acknowledge that Christmas is coming.
Toys R Us stores nationwide will open at 5pm on Thanksgiving Day and stay open until 11pm on Friday, the company announced in a statement. Other retailers that have announced Thanksgiving Day openings include Macys Inc. M, -0.34% and Sears Holdings Corp. SHLD, +0.08% which open at 6pm. REI will not only remain closed on Thanksgiving Day, but will also be closed on Black Friday, and is encouraging others to “go outside and play instead” through a hashtag, #OptOutside. Research conducted by RichRelevance found that 64.5% of respondents “hate” or “dislike” the practice of stores opening on Thanksgiving. RichRelevance, which works with retailers on customer personalization programs, surveyed 1,000 Americans for its findings.