When it comes to personalizing the in-store shopping experience, what separates cool from creepy? A survey by RichRelevance of 1,000 US consumers found that many of the burgeoning trends in personalizing the omni-channel shopping experience don’t resonate with all shoppers.
On a scale of “cool” to “creepy” we found that consumers welcome retailers’ help in discovering relevant products, finding coupons and navigating the store, but draw the line at tools that identify, target and track them using demographics or facial recognition.
And the dressing room is definitely off limits. It’s the one area where personalized product information and dynamic recommendations were squarely in the creepy zone.
Today, we are thrilled to announce that RichRelevance Engage, the dynamic content personalization solution, is now out of beta and available to all our customers. Engage enables the delivery of content and campaigns in real time based on individual shopper behavior and shopping history across online, mobile and email channels.
Goes live within 7 weeks of project launch; immediate results include 10 -25% boost in major KPIs such as average order value and order volume
Leading German retailer partners with RichRelevance to deliver personalized product recommendations on Plus.de and GartenXXL.de
…and it is your customer data.
Nine out of ten purchases still take place in the store. That means that with each swipe of the credit card, customers send a strong signal of preference by means purchase. But today this signal is lost into one of these: DMP, CRM, or another three-letter acronym for your data sinks.
“Mobile First” is the latest catchphrase in omnichannel retail since the smartphone is most often the starting point for consumers beginning their path to purchase.
RichRelevancehas been selected by leading costume developer, MorphCostumes, to deliver highly authentic, custom experiences to online shoppers. MorphCostumes will use RichRelevance’s solution to recommend products to shoppers based on their onsite behaviour.
Founded in 2009, MorphCostumes began life creating all-in-one spandex bodysuits called Morphsuits for fancy dress occasions. The Edinburgh-based company has expanded rapidly over the intervening period, and now offers a range of over 1000 costumes via its website. These include many well-known comic book characters and superheroes, such as characters from the Avengers and the Star Wars films, with the company having signed deals with Marvel, Disney and Power Rangers.
We are at the beginning of a significant journey to bring digital capabilities to the in-store environment and vice versa. Personalization should be a large component of this journey. Over the last couple of years, some retailers have deployed interesting omnichannel applications.