Like it or not, the way we shop is changing. Be it online or in store, consumers shopping experience has been given a 21st century technology makeover. From contactless payments to in-store chatbots, the way consumers search and purchase goods has been transformed.
A survey of consumer attitudes to emerging technologies has found that the majority of both US and European consumers now believe that using fingerprint scanning to pay for purchases is ‘cool’ — but UK and European consumers are divided on the idea of contactless shopping services like Amazon Go, with 40% considering the technology to be ‘cool’ and 31% seeing it as ‘creepy’.
When it comes to customers willingly sharing their data, it’s all about the experience. That’s a key takeaway from RichRelevance’s new Creepy or Cool survey. As with year’s past, consumers show a willingness to share their data and information with brands offering better experiences based on said data.
RichRelevance, a specialist in omnichannel personalisation for retailers, has released it third annual ‘Creepy or Cool’ study, revealing consumer attitudes towards digitally enhanced shopping experiences.
Customers are crying out for better service experiences – and new research demonstrates that not only are they willing to share more personal data to support improvements, but they will also pay more.
Research Live reports while UK consumers are mostly accepting of technological advances, 55% find artificial intelligence (AI) ‘creepy’, according to research from RichRelevance.
Retail Systems reports the majority of UK consumers (80 per cent) are happy to share more data with retailers in order to improve their shopping experience.
Internet Retailing reports UK consumers are open minded about retailers incorporating more technology into the shopping experience and are even willing to give access to more personal data if it will improve the shopping experience.