Internet Retailer Ranks RichRelevance #1 for Personalization
Priceminister.com customers now receive relevant, meaningful product recommendations when they shop online, with a resulting 2% increase in conversion rate
Major customer wins, additional financing and industry accolades underscore the company’s leadership in the commerce industry
Today, we are introducing RichRelevance’s new communications platform, “It’s Personal.” I love this phrase because it captures the essence of our business in so many ways.
Matalan is investing “significant” sums in improving its ecommerce and multichannel operations in order to “put customers at the heart” of its business.
Matalan has introduced automated recommendations on its website.
The fashion-to-homewares value retailer aims to give shoppers a more personalised online experience while itself gaining more flexibility through merchandising control by using RichRelevance’s dynamic personalisation technology.
“Personalisation enables us to build trust and loyalty with our customers by providing an experience that is dynamically tailored for them,” said Andrew Scott, head of ecommerce and international at Matalan. “Having worked with other personalisation providers, I can attest to the fact they are not created equally. With RichRelevance, we gained increased flexibility in merchandising controls and in-country support. We have been very impressed with the initial results of the implementation and I am confident that our partnership with RichRelevance will continue to grow as we grow.”
Darren Hitchcock, RichRelevance vice president of UK and Europe, said: “It is a very strategic move for Matalan to implement a personalisation initiative. Matalan’s unique offer is to provide customers with on-trend fashion at competitive prices. When product prices are low, increasing AOV (average order value) is one of the most efficient ways to enhance revenue. Personalised recommendations are extremely effective for driving up AOV and we’ve seen significant results with this implementation since launch.”
Matalan joins UK retailers including Marks & Spencer and John Lewis on the Rich Relevance client roster.
Matalan customers now receive relevant, meaningful product recommendations when they shop online
Choice is great, but at times it can also be overwhelming. Wine.com’s customers, who are not oenology experts, felt confused when they went to the site to buy wine. With such a wide selection of vineyards and varietals, they sometimes found the process of choosing a bottle unwieldy.
To further compound matters, about half of the wine retailer’s customers buy gifts when they visit the site, says Cam Fortin, Wine.com’s director of business development. This statistic added pressure on the company to help customers make the right choice.