Strategic partnership enhances the Relevance Cloud™ to allow retailers to precisely determine the right contact channel for a particular customer – and provide a fully personalized experience to drive contact center conversions
Strategic partnership brings personalized recommendations and content to store associates through the integration of Starmount Customer Engagement Suite™
and the Relevance Cloud™ platform
San Francisco, CA — February 22, 2016 — RichRelevance®, the global leader in omnichannel personalization, today announced its 2016 Customer Advisory Summit Series in its EMEA and Americas regions. This invitation only series includes events in the UK on February 23-24 and New York City on March 9. The Summits are the only forums dedicated exclusively to omnichannel retail personalization.
Leading omnichannel personalization platform used ThousandEyes software to manage its network during the holiday shopping season rush
RichRelevance increases investment with the release of a localized version of the Relevance Cloud and establishment of new Japan data center – the 2nd in the region and 12th worldwide
Luxury leader uses RichRelevance’s Relevance Cloud™ platform to provide premium experience and personalized service at every touchpoint – driving a 40% revenue boost from personalization
Relevance Cloud™ personalization platform with Discover™ and Recommend™ enables Spiraledge to deliver a more relevant and meaningful customer experience on SwimOutlet.com and YogaOutlet.com
Impulse buys will drive retail sales this year, as consumers favour retailers with longer opening hours, short checkout queues and in store collection services