Fashion brand Monsoon is blending in-store and online customer data to deliver personalised offers via email, a technique it claims makes it the first high street retailer to push “omnichannel personalisation’ through the channel.
The company hopes to foster a single view of Monsoon Accessorize customers by raising the likelihood of product recommendations being purchased.
Monsoon Accessorize has become the first UK high street retailer to use multichannel data sources from both its in-store and online customers to deliver unique personalised offers via email receipts.
The move sees the fashion chain provide its customers with the most sophisticated and relevant offers of any multichannel retailer, according to eReceipts – the world’s leading digital receipts provider.
Monsoon Accessorize Becomes First UK High Street Retailer to use Multichannel Data To Enhance Customer Offers
Monsoon Accessorize has become the first UK high street retailer to use multichannel data sources from both its in-store and online customers to deliver unique personalised offers via emailed receipts. The move sees the fashion chain provide its customers with the most sophisticated and relevant offers of any multichannel retailer.
Monsoon Accessorize is using multichannel data sources from both its in-store and online customers to deliver unique personalised offers via emailed receipts. The move sees the fashion chain provide its customers with the most sophisticated and relevant offers of any multichannel retailer. Establishing itself as the leader in offline personalisation, Monsoon Accessorize is providing highly targeted product recommendations and offers via emailed receipts across its 321 UK stores.
Monsoon Accessorize has begun to use multichannel data sources from online and bricks-and-mortar shoppers to create personalized offers for email receipts – and is the first UK high street store to do so. The digital receipts provider eReceipts has deemed the service the most up-to-date of any current multichannel store. Customers are now given targeted product recommendations completely catered to them, the information for which is drawn from emailed receipts of past purchases.
Monsoon Accessorize is using data from in-store and online transactions to send customers more targeted emails.
Les Galeries Lafayette ont fait appel à RichRelevance afin d’offrir à leurs clients une expérience d’achat plus pertinente et plus personnalisée à travers tous les canaux de vente
Grâce à la solution choisie, les Galeries Lafayette vont pouvoir puiser dans les données en temps réel pour proposer des recommandations adaptées à chaque acheteur afin de les aider à trouver rapidement et facilement ce dont ils ont besoin lors de leur shopping sur le site Internet de l’enseigne.