Strategic partnership brings personalized recommendations and content to store associates through the integration of Starmount Customer Engagement Suite™
and the Relevance Cloud™ platform
The year of 2015 has been tremendous for RichRelevance and for the retail industry at large. While I’m proud of what we’ve accomplished as an organization, I’m even more excited about the success of our customers and the ways in which they are leveraging RichRelevance to traverse the omnichannel customer journey by building personalized experiences.
Search-driven analytics empowers everyone with instant insight into omnichannel personalization and KPIs through the Relevance Cloud™ platform
It’s a wacky world when some retail stores will open Thanksgiving Day and others will close the day after. Sports retailer REI recently announced that it would close for Black Friday, the day after Thanksgiving — the day that most retailers hope will become their biggest sales day of the year. It will likely create more loyal customers that will find their way to the Web to search and buy.
According to new study, the Relevance Cloud increases customer engagement & drives higher sales with omnichannel personalization
Download the Forrester report: Total Economic Impact™ Of Relevance Cloud™
New omnichannel shopping experiences will be available at Booth #908 throughout the show
Retailers across product categories are focusing strategically on integrating their business divisions and improving their omnichannel customer experiences.
Of all retail players, L2 spotlighted Nordstrom and Neiman Marcus as omnichannel leaders in a new report. The research firm also highlighted other industry players for their efforts. In the luxury category, Gucci and Louis Vuitton had significant omnichannel gains in 2015, largely driven by their e-Commerce efforts. Mass retailers Walmart and Best Buy, meanwhile, were recognized for their efforts to drive in-store traffic and engagement.